Frequently Asked Questions

Are the meals included?
Yes, all refreshments and forum lunches have been carefully selected to offer you the best in banqueting. Check the agenda for timings.

How many attendees will be at the forum?
This varies for each forum. Please do ask at our registration desk if you would like us to assist in facilitating meetings with anyone present to ensure you receive maximum benefit from the day.

How can I get to the venue?
The hotel details, including website telephone number and address, are listed on the conference website. You will also informed of the venue when booking your place. For more details on the venue or travelling to the conference check the ‘venue’ section on the website or contact us if you require further information.

What about accommodation?
The cost of the accommodation and travel is met by you, the delegate. To take advantage of our corporate accommodation rate, please state that you are attending a ViB Events conference when making your reservation.

What should I wear?
Speakers and delegates normally wear formal business attire while attending the conference.

Special needs
If you have any special needs, disabilities, and/or dietary requirements please do let us know when you register for the event.

I am already busy at the time of the forum, but can I still get the materials used?
Yes, if you know you before booking that you cannot attend you can purchase materials used at the conference.

When will I receive my forum material?
Depending on whether you are a delegate or are document purchaser you will receive your conference material at different times:

• Delegates. Your badge and delegate pack will be available for collection at registration on the first morning of the forum.
• Document purchaser. Providing that payment has been received documents will be posted out two weeks from the event date.
• Online document. Your password will be sent two weeks after the event.

Can I receive a copy of the presentations?
Yes, you will receive a hard copy of the presentations in the delegate pack at the event. Presentations are also available after the conference on our website. To access this feature you must use a password that we will supply you with when the presentations are available. The distribution of presentation materials is subject to the speakers’ permission. If you are unable to attend the event, it is also possible to purchase a password to access material on the website after the event. For more details please call +44 20 7915 9769.

What happens if the event is postponed or cancelled?
In the event that ViB events postpones or cancels an event, delegate payments at the date of cancellation/postponement can either be credited to a future ViB events event or refunded. This credit will be available for up to one year from the date of issuance. If the delegate is unable to attend the rescheduled event, the delegate is welcome to send a substitute delegate, free of charge, or will receive a credit representing payments made towards a future ViB events event.

Can I substitute a delegate?
You may only substitute a delegate that is pre-arranged and agreed in writing by ViB Events.

Will I receive any information from you in the mail?
After the forum, from time to time, you may receive brochures on related topics.

Will I receive any e-mails from you?
If you have opted-in to e-mail communication with ViB Events you will receive related market information and advanced notification of related conferences.

Will my contact details be shared with third parties?
SPG Media Group plc or its subsidiaries may contact you by mail, phone or email about products and services that we believe to be related to you. We may also disclose your details to relevant third parties working in areas related to your area of interest, so that they can contact you directly. If you do not wish our sister companies or third parties to contact you, please tick the appropriate boxes your booking form

Indemnity
Should the event be restructured, postponed or cancelled for reasons or circumstances beyond our control, ViB Events reserve the right to reschedule the event and/or withdraw delegates attendance upon written notice to you. If your attendance is withdrawn by ViB Events or the event is cancelled you will receive a full refund of your fee. This legally binding contract is governed by and will be construed in accordance with English law and each party irrevocably agrees that the courts of England will have the non-exclusive jurisdiction to deal with any disputes arising out of or in connection with this contract. You the client, your executive(s) or your agents may not transfer or assign any of the rights or obligations of this Agreement (in whole or part) without ViB events prior consent. These terms and conditions, along with the Agreement, constitute the entire contract and understanding between you and ViB events.

Please note that speakers and topics were confirmed at the time of publishing. However, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, ViB events reserve the right to alter or modify the advertised speakers and/or topics if necessary. Any speaker of schedule substitutions or alterations will be updated on our website as soon as possible.